FAQ classification
All questions
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Why can't I see all the tools in the market observation window?
If you are unable to see all products in the market observation window, simply right-click on the mouse label in the market observation area and select 'Show All'.
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myMetaTrader 4The platform displays the message 'Transaction connection busy'/What does this mean when the trading environment is busy?
Transaction connection busy/Trade Context is Busy”It is a commonMetaTrader 4Error, the error occurred becauseMetaTrader 4Unable to process multiple requests simultaneously. To fix this error, simply close and open againMetaTrader 4Trading platform. Please read ourMetaTrader 4Error code guide, which outlines commonMetaTrader 4Error message.
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Can I change the time on the chart?
MetaTrader 4andMetaTrader 5 pltaformsThe chart time on reflects the server time and cannot be changed. However, forcTraderPlatform, you can set the time according to the local time zone.
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Where can I view information about overnight information and fees related to trading products?
The current overnight interest rate is available atIC MarketsOfficial websiteFound on the exchange rate page of the blog. The exchange rate can also be set inMetaTrader 4To find it on the platform, simply go to Market Watch and right-click on the product and select Specifications. Subsequently, a new window will open and display the overnight interest rate.
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Why can't I log in to my simulated account?
Simulate account continuity30Days of inactivity will expire, you can useCustomer AreaCheck your platform account data.
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Why did I receive an 'invalid account' message'?
When your username or password is incorrect, an 'invalid account' error will appear. If you choose the wrong server address, this situation can also occur. Please check your account details and try again.
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Why is mineEANo transactions have been made?
In order to makeEATransaction inMetaTrader 4/5To run on, you must click on theEAThe button is required to enable this feature.
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How to use MT4 Login to my trading account on the platform?
To accessMT4Platform, you need to receive the email we sent you“MT4 Live account Details”Obtain your account, password, and server information from.
Open yourMT4Platform, then selectFile–Login to Trade Account。
Enter your account in the login box. Ensure that the password is entered correctly, and if you want to copy and paste, make sure not to copy any extra spaces.
Select the relevant servers listed in the email from the drop-down menu.
If you cannot see the server, simply type it manuallylive(Server number).icmarkets-chn.comAnd selectLogin。
You will see the connection status update in the bottom right corner of the platform.
If the connection status displays' Invalid Account ', please ensure that your password is entered correctly. If 'no connection' is displayed, please double check if the server address was entered correctly. -
What is? cTID And how to use it to log in to your cTrader Platform?
eachcTraderUsers have their own uniquecTIDThis is a set of login details used to access the trading platform. AllcTraderTrading account is only associated with onecTIDrelation.
oncecTraderAccount approved, yourcTrader IDWill be automatically created for you.
You will receive an email with the theme 'Welcome to Use'cTrader ID”Email for. Select 'Confirm'cTrader ID”。
You can now log in using the email address and password in the welcome emailcTraderPlatform.
After logging in, you will see yourIC MarketsThe trading account is automatically linked.
If you have opened an additionalcTraderAccount, it will automatically link to yourcTIDNext time you log in to the platform, you will see that it is available.
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How to log in to the mobile terminalMT4/5Trading platform?
Please follow these steps on your mobile platform:
Go to Settings
Click on the trading account
Then click on the small plus sign
Log in to an existing account
Search server
Choose the correct server for your account
Enter your login credentials -
Why did I receive it on my mobile application“Autorisation failed”Error?
If you try to connect to an incorrect server, this situation may occur. When connecting to your trading account on the mobile application, please select the correct server from the list.
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I can install metrics or EA Is it?
No, you cannotEADirectly attach the script to the mobile endMT4orMT5Trading application.
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How do I install Expert Advisor?
To manually install expert advisors on your trading platform, please complete the following steps:
Download and save the file.
Determine whether the file is archived or in normal format (right-click on the file and select Properties, at the top it will display whether it is MetaQuotes Language 4 File. If not, it is likely an archive)
If the file has been archived or compressed, make sure to extract the file.
Now open your MT4 Platform. In the menu bar, click File > Open Data Folder
Double click“MQL4”Folder, then open“Experts”Folder.
Now return to your download Expert Advisor And drag them to the open position“Experts”In the folder.
After completion, close all windows.
Restart MetaTrader 4 Platform,EA It should appear in your Navigator panel.
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Can my losses exceed my account balance?
Due to the fact that you are trading leveraged contract for difference products, you can invest in funds that exceed your account balance, resulting in increased losses. If you use leverage for trading, the face value of your trading position will exceed the amount in your trading account. Therefore, if the market trend is clearly unfavorable for your trading, it may cause your account balance to be negative.
aboutIC MarketsThe margin notification level is100%The stop loss level is50%。 This means that once the margin level drops to100%, you will see a margin notice, which indicates that you can take appropriate measures on the account by reducing risk exposure or further funding the account. If the margin level further decreases to or below50%The system will automatically start closing positions to restore the margin level to a reasonable level.
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What should I do if my account balance is negative?
IC Markets It can help you settle the negative balance. Please passrm@icmarkets.comContact our customer relations department.