FAQ classification
All questions
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The time when the funds arrive at your bank account after disbursement?
The withdrawal request is processed by our client's finance department within one working day. However, the time required for transfer may vary depending on your payment method.
International bank wire transfers may require3to5Working days.
Single European Payment Area(SEPA)The longest requirement for transferring funds to a local bank is2Working days.
Bank card withdrawals may require5to7Working days
Withdrawals from other payment methods are usually available at1Received within working days.
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Transfer funds to your accountFxPro walletHow long does it take for an electronic wallet
International bank wire transfer: approximately3-5Six working days, depending on your bank.
SEPA Local transfers are usually received on the same day.
All other payment methods, approximately10minute.
You can deposit toWalletElectronic wallet or trading account.
Please note that all transfers are made throughWalletIf the currency type of the electronic wallet and transaction account is different, the transfer will generate an exchange rate.
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What currency can you deposit inFxProaccount number
FxPro Customers of UK Limited can deposit their wallets in the following currencies: USD, EUR, GBP, AUD, CHF, JPY and PLN。
FxPro Financial Services Limited's customer wallet supports currencies:USD, EUR, GBP, AUD, CHF, JPY, PLN and ZAR. In addition, it also supports the use ofRUBDeposit, but withRUBThe deposited funds will be converted into customer's upon receiptFxProwallet(Vault)Currency of.
FxPro Global Marketing Limited's customer wallet supports currency: USD, EUR, GBP, CHF, AUD, PLN, ZAR and JPY. In addition, it also supports the use ofRUBDeposit, but withRUBThe deposited funds will be converted into customer's upon receiptFxProwallet(Vault)Currency of.
FxProGlobal Marketing(MENA)Limited company's customer wallet supports currency:USD, GBP and EUR。 In addition, it also supports the use ofAEDDeposit, but withAEDThe deposited funds will be converted into customer's upon receiptFxProwallet(Vault)Currency of.
Please note that if you are in theFxProThe wallet is transferred in different currencies, and the funds will be exchanged for the currency of your wallet using the exchange rate used during the transaction. Therefore, we suggest that you use the same currency as your deposit and withdrawal method to open the accountFxProWallet.
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FxProWhich type of credit to accept/Debit Card?
FxProAccept credit/Debit cards, includingVisa, Visa Electron, Visa Delta, MasterCard, MaestroInternational andMaestrobritain.
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How to deposit funds toFxProTrading account
1.Log in using your email and passwordFxPro Directbackstage.
2.Click on 'eWallet' And click on 'Deposit' Button.
3.You can choose a convenient payment method. For deposit and withdrawal,FxProNo handling fee will be charged.
4.Select payment method and amount, fill in payment details, Confirm payment after filling in the required information on the page.
5.After confirmation, the deposit amount will be displayed in the electronic wallet account. If you directly deposit into the transaction account, it will be displayed in the transfer history.
6.You can now deposit money into your trading account and open it Trading Journey!
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What is?FxPro DirectBackground, how to log in?
FxPro DirectbackstageIt is your online account management page,
Use your registered email and password, and then click on 'Login' in the top right corner of the website.
YourFxPro DirectThe backend allows you to create a new account, edit current information, deposit funds, and download transaction platforms. You can also edit email options or subscription information.
FxPro DirectBackstage 'Tools' Options to help you use various services we offer, includingFxPro Squawk, FxPro control panel, Transaction Center, Economic Calendar , And market news. All customers (real and simulated accounts) can use it.
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How to create aFxPro DirectReset password in the background?
To reset yourFxPro Direct Password, please click at the bottom of the login box 'reset password ' . Enter your registered email address and submit the request. You will soon receive a link through the email address you provided, which will guide you to a page for resetting your new password.
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stayFxProHow to upload files?
To upload a file, you canFxPro Directclick 'My profile' , select 'Upload files' . Click 'Browse' to open a new window, find and select the file you want to upload, and then click 'Open'.
You will receive a notification that the document is being uploaded and a message confirming that it has been successfully uploaded.
Once your files are uploaded, our logistics department will review them in the order in which they are accepted.
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How to activate yourFxProaccount number?
Please note that if you3The account will not be used for months, and the actual account will be frozen, but you can reactivate it. But the simulated account cannot be reactivated. You can use theFxProOpen a new simulated account in the backend.
If you need to reactivate your account, please send an email tobackoffice@fxpro.com Or contact us through online consultation.
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How to change yourFxProTrading account leverage?
Sign inFxPro Directbackstage,Click on 'My Account', Click on the pencil button next to your account, and from the drop-down menu, click 'Change the lever'.
Please note that you need to close all open positions before changing the leverage.
take care: The maximum leverage of your account depends on the regulation it is subject to.
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How to invest more virtual funds toFxProSimulated account?
Sign in FxPro Directbackstage, click My account, Then click on the button after the account'Cash deposit'Select the deposit amount (500 – 500,000)Your simulated account balance will be immediately presented on the trading platform.
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stayFxProWhere to view transfer history?
Sign inFxPro Directbackstage, click 'Electronic wallet'Button, you will find the transfer history. There are also functions for filtering and 'exporting' transfer history.
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What is?FxProMobile program?
FxProMobile program is a personal mobile account management program that allows customers to use it through mobile programsFxProPlatform account orMT4/MT5Account transactions.
This mobile program provides6Various asset class price difference contract products, including foreign exchange, futures, indices, stocks, precious metals, and energy.
You can perform operations such as creating a new account, completing authentication procedures, changing passwords, and using multiple payment methods to deposit and withdraw funds.
This mobile program includes market analysis to help traders follow the economic calendar to obtain the latest major news information. It also provides push notifications to track market events.
If you have any needs, you can directly communicate with our award-winning mobile app24/5Contact the customer service team.
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How to useFxProMobile program registration account?
If you have alreadyFxPro DirectThe backend web version has registered an account, You can choose fromGoogle PlayOr download our application for free from the Apple Store and log in to the mobile platform using the same login information.
If you have already started working on FxPro DirectThe registration for the backend web version has not been completed. You can clickFxProThe mobile end has completed registration.
If you have not yetFxProRegister an account, You can download our mobile program as follows:
Step 1: Free access fromGoogle PlayOr download from Apple Store FxProApplication, open and click on "Log in through email" to select your country of residence/Region, first name, last name, and email address, and then create your password.
Step 2: You can now create a short login password. Please note that this password can only be used on the current login device. If you want to log inFxProThe webpage version still requires the password you created earlier.
Your FxPro DirectThe account has been successfully created. However, in order to use other functions such as creating transaction accounts and deposit transactions on the mobile end, you need to complete the entire registration process, including answering a series of questions about transaction experience and uploading valid documents (passports)/ID card, proof of address - water and electricity bills or bank statements issued within six months.
After your account authentication is successful, you can log in toFxProTrading started!
Please note that you can also log in directly to your account and password received in your emailMT4orMT5Platform.
YourFxProThe supervision of the account depends on your country and region.
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useFxProMobile program, I can useFxPro WalletDoes the electronic wallet deposit money?
To be onFxProTransaction, you need to recharge toFxPro WalletElectronic wallet and transfer to the required transaction account. The steps are as follows: OpenFxPro AppMove the program and click 'Deposit'. Please note that if your account has not been successfully authenticated, you need to authenticate first to deposit..
The amount will be in your cushion wallet, and you can transfer the balance (or a portion of the funds) to your trading account for trading.
Please note: FxPro WalletThe funds in the electronic wallet do not participate in transactions and are not affected by market fluctuations. You can also directly deposit money into the trading account. You can select a trading account from the list or create one.
click Immediate deposit Button and select any deposit method,
choiceFxPro WalletElectronic wallet, The currency pair, payment method, and amount will be transferred to your account currency pair during this transfer process.
You will receiveFxProThe 'Successful Deposit' email from the finance department..
All transfers can be viewed in the "Completed Transactions" section of the transfer history. Click on the registered name of your account in the upper right corner, and then view the transfer details.