FAQ classification
All questions
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What is overnight interest(rollover)?
Due to the fact that each currency transaction involves borrowing one currency to purchase another, interest rollover fees are a part of foreign exchange transactions.
Borrowed currency pays interest, while purchased currency earns interest. The overnight interest rate may be positive or negative and applies to any time you open a position for trading.
If the interest rate of the currency you purchase is higher than the currency you borrow, the net interest margin will be positive and you will earn funds as a result. On the contrary, if the interest rate difference is negative, you will be charged a fee.
Swaps are also applicable to non foreign exchange instruments, as all instruments are traded in a specific currency that generates interest rates.
On the platform, 'overnight interest' will automatically be converted into balance currency. This operation occurs at midnight server time (UK time in the evening 10 Point) will only be charged if you have any open positions at this time/reap profit.
Overnight interest is charged once from Friday to Monday. Swaps are charged at three times the weekend rate from Friday to Monday.FxPro The swap interest rate is consistent with the bank and reviewed and updated weekly by the executing department.
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How to protect my online data?
stayFxPro, Protecting customer data security is our top priority, and we strive to provide customers with the best transaction experience. For more details, please refer to our Privacy Agreement. We strongly recommend that you protect your personal data security by following these steps:
Never share your account password or account information with others.
Beware of fraudsters, they may even pretend to be a well-known company and contact you. Please do not provide any personal information when unsure if they are official personnel.
Do not click on any email links or attachments that you cannot recognize, nor reply to unfamiliar text messages. Please be sure to verify their authenticity.
Transfer should only be made in our secureFxPro DirectBack office operations, never send funds to other channels.
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What is the recommended minimum deposit amount?
FxProThe recommended minimum initial amount is1000USD. However, you can only invest each time100USD.
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Can your losses exceed those in theFxProAmount of deposit
Regardless of the customer's account typeOr regulated, FxPro Provide negative balance protection for all customers(NBP), Ensure that your losses do not exceed the total deposit.
For more details, please refer to our 'Order Execution Policy'.
FxProIt also provides a level of exposure, and when a certain margin ratio is reached, the position will be closed. The level of exposure depends on the type of account and the supervision it is subject to.
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FxProHow to ensure the financial security of customers?
FxProWe attach great importance to the financial security of our clients. For this reason, all customers' funds are completely isolated from the company's own funds and stored separately in bank accounts of major European banks. This ensures that customer funds cannot be used for any other purpose.
In addition,FxProUK Limited is a financial services compensation scheme(FSCS)Members of, andFxProFinancial Services Limited is an investor compensation fund(ICF)Members of.
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Which method can I use to deposit money into your accountFxProaccount number?
FxProAccept wire transfer, credit/Debit card,Neteller, SkrillAnd other deposit and withdrawal methods depend on your country.
Please note that the payment method must be consistent with the payment method.
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What is?FxProwallet
FxProWallet is a personal risk management tool that is a core account where you can transfer money to all your other trading accounts with just a few clicks of the mouse. Deposit into your accountFxProThe main benefit of having a wallet instead of directly depositing money into your trading account is that your deposit funds are fully protected from any open positions that may exist in your trading account.
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How to create aFxProDeposit to your accountwalletElectronic wallet?
The deposit will be automatically deposited into your accountFxProWallet. You can always check yourFxProTransfer between wallet and your trading account. Log in to yourFxPro Direct, select'deposit' or 'wallet'Select your preferred payment option.
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How to get fromFxPro WalletElectronic wallet deposit?
Log in to your FxPro DirectbackstageAnd select'Cash out or'Electronic wallet'.
Please note that you need to transfer the funds toFxPro WalletOnly electronic wallets can be used for cash withdrawal.
Please note that the payment method must be consistent with the payment method, When the principal has been fully disbursed or the refund date has expired, you can withdraw the profits by wire transfer or previous deposit.
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FxPro WalletWhat currency does the electronic wallet support?
FxProprovideEUR, USD, GBP, CHF, JPY, PLN, AUD And ZAR Basic currency for electronic wallets. (Depends on your supervision)
YourFxPro WalletThe electronic wallet should be in the same currency as the deposit and withdrawal currency to avoid additional exchange rates. ifFxPro WalletIf the currency of your trading account is inconsistent, the platform exchange rate will be used for conversion.
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How to quickly make changesFxPro walletType of electronic wallet currency?
To avoid potential exchange fees, yourFxProIt is best to use the same currency as your deposit and withdrawal.
If you opened the account in another currency by mistakeFxProWallet, please contact our logistics departmentbackoffice@fxpro.com Make modifications.
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stayFxProThe time and cost required for wire transfer transfer
For international wire transfers, please allow the funds to arrive in your electronic wallet3-5Working days,FxProThere is no wire transfer fee charged, but a third type of intermediary bank may charge based on their fee structure.
GBP transfers from UK banks are usually received on the same working day without any handling fees.
SEPAThe transfer is usually received on the same working day and the handling fee is very low (Usually a few ohms)。
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How to withdraw funds after the bank card that was previously deposited has been cancelled or expired?
After the card is cancelled, the bank is obligated to allow a limited number of transaction types to occur, including refunds, typically for at least a period of time6Months. Therefore, even if this card has been cancelled, you should still be able to withdraw funds from the card you previously used for deposit. You will receive these funds through a new bank card, which is associated with the same bank account as the old card (cancelled card).
If the bank account associated with this card has been completely closed, you need to send proof of account closure toFxProOur finance department, address isaccounting@fxpro.com
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Is it possible to stay on weekendsFxPro WalletTransfer between electronic wallet and transaction account?
Yes, as long as the transaction account you transferred does not have an open position.
If you hold a position on weekends, you will not be able to transfer funds to an electronic wallet before the market opens.
Closed on Friday on weekends(22:00UK time)As of Sunday opening time(22:00UK time)。
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How to create aFxProWithdrawal of funds through wire transfer?
Log in to yourFxPro DirectSelect 'Withdrawal' or 'Wallet' and select the bank wire transfer method. Please remember, we may need a bank statement to prove that you are the bank account holder
Please note that if you want to withdraw funds through bank wire transfer, please first transfer your credit cardPayPalandSkrillWithdraw all deposits.