FAQ classification
FxProCash in and out
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What is the recommended minimum deposit amount?
FxProThe recommended minimum initial amount is1000USD. However, you can only invest each time100USD.
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FxProHow to ensure the financial security of customers?
FxProWe attach great importance to the financial security of our clients. For this reason, all customers' funds are completely isolated from the company's own funds and stored separately in bank accounts of major European banks. This ensures that customer funds cannot be used for any other purpose.
In addition,FxProUK Limited is a financial services compensation scheme(FSCS)Members of, andFxProFinancial Services Limited is an investor compensation fund(ICF)Members of.
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Which method can I use to deposit money into your accountFxProaccount number?
FxProAccept wire transfer, credit/Debit card,Neteller, SkrillAnd other deposit and withdrawal methods depend on your country.
Please note that the payment method must be consistent with the payment method.
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What is?FxProwallet
FxProWallet is a personal risk management tool that is a core account where you can transfer money to all your other trading accounts with just a few clicks of the mouse. Deposit into your accountFxProThe main benefit of having a wallet instead of directly depositing money into your trading account is that your deposit funds are fully protected from any open positions that may exist in your trading account.
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How to create aFxProDeposit to your accountwalletElectronic wallet?
The deposit will be automatically deposited into your accountFxProWallet. You can always check yourFxProTransfer between wallet and your trading account. Log in to yourFxPro Direct, select'deposit' or 'wallet'Select your preferred payment option.
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How to get fromFxPro WalletElectronic wallet deposit?
Log in to your FxPro DirectbackstageAnd select'Cash out or'Electronic wallet'.
Please note that you need to transfer the funds toFxPro WalletOnly electronic wallets can be used for cash withdrawal.
Please note that the payment method must be consistent with the payment method, When the principal has been fully disbursed or the refund date has expired, you can withdraw the profits by wire transfer or previous deposit.
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FxPro WalletWhat currency does the electronic wallet support?
FxProprovideEUR, USD, GBP, CHF, JPY, PLN, AUD And ZAR Basic currency for electronic wallets. (Depends on your supervision)
YourFxPro WalletThe electronic wallet should be in the same currency as the deposit and withdrawal currency to avoid additional exchange rates. ifFxPro WalletIf the currency of your trading account is inconsistent, the platform exchange rate will be used for conversion.
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How to quickly make changesFxPro walletType of electronic wallet currency?
To avoid potential exchange fees, yourFxProIt is best to use the same currency as your deposit and withdrawal.
If you opened the account in another currency by mistakeFxProWallet, please contact our logistics departmentbackoffice@fxpro.com Make modifications.
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stayFxProThe time and cost required for wire transfer transfer
For international wire transfers, please allow the funds to arrive in your electronic wallet3-5Working days,FxProThere is no wire transfer fee charged, but a third type of intermediary bank may charge based on their fee structure.
GBP transfers from UK banks are usually received on the same working day without any handling fees.
SEPAThe transfer is usually received on the same working day and the handling fee is very low (Usually a few ohms)。
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How to withdraw funds after the bank card that was previously deposited has been cancelled or expired?
After the card is cancelled, the bank is obligated to allow a limited number of transaction types to occur, including refunds, typically for at least a period of time6Months. Therefore, even if this card has been cancelled, you should still be able to withdraw funds from the card you previously used for deposit. You will receive these funds through a new bank card, which is associated with the same bank account as the old card (cancelled card).
If the bank account associated with this card has been completely closed, you need to send proof of account closure toFxProOur finance department, address isaccounting@fxpro.com
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Is it possible to stay on weekendsFxPro WalletTransfer between electronic wallet and transaction account?
Yes, as long as the transaction account you transferred does not have an open position.
If you hold a position on weekends, you will not be able to transfer funds to an electronic wallet before the market opens.
Closed on Friday on weekends(22:00UK time)As of Sunday opening time(22:00UK time)。
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How to create aFxProWithdrawal of funds through wire transfer?
Log in to yourFxPro DirectSelect 'Withdrawal' or 'Wallet' and select the bank wire transfer method. Please remember, we may need a bank statement to prove that you are the bank account holder
Please note that if you want to withdraw funds through bank wire transfer, please first transfer your credit cardPayPalandSkrillWithdraw all deposits.
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The time when the funds arrive at your bank account after disbursement?
The withdrawal request is processed by our client's finance department within one working day. However, the time required for transfer may vary depending on your payment method.
International bank wire transfers may require3to5Working days.
Single European Payment Area(SEPA)The longest requirement for transferring funds to a local bank is2Working days.
Bank card withdrawals may require5to7Working days
Withdrawals from other payment methods are usually available at1Received within working days.
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Transfer funds to your accountFxPro walletHow long does it take for an electronic wallet
International bank wire transfer: approximately3-5Six working days, depending on your bank.
SEPA Local transfers are usually received on the same day.
All other payment methods, approximately10minute.
You can deposit toWalletElectronic wallet or trading account.
Please note that all transfers are made throughWalletIf the currency type of the electronic wallet and transaction account is different, the transfer will generate an exchange rate.
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What currency can you deposit inFxProaccount number
FxPro Customers of UK Limited can deposit their wallets in the following currencies: USD, EUR, GBP, AUD, CHF, JPY and PLN。
FxPro Financial Services Limited's customer wallet supports currencies:USD, EUR, GBP, AUD, CHF, JPY, PLN and ZAR. In addition, it also supports the use ofRUBDeposit, but withRUBThe deposited funds will be converted into customer's upon receiptFxProwallet(Vault)Currency of.
FxPro Global Marketing Limited's customer wallet supports currency: USD, EUR, GBP, CHF, AUD, PLN, ZAR and JPY. In addition, it also supports the use ofRUBDeposit, but withRUBThe deposited funds will be converted into customer's upon receiptFxProwallet(Vault)Currency of.
FxProGlobal Marketing(MENA)Limited company's customer wallet supports currency:USD, GBP and EUR。 In addition, it also supports the use ofAEDDeposit, but withAEDThe deposited funds will be converted into customer's upon receiptFxProwallet(Vault)Currency of.
Please note that if you are in theFxProThe wallet is transferred in different currencies, and the funds will be exchanged for the currency of your wallet using the exchange rate used during the transaction. Therefore, we suggest that you use the same currency as your deposit and withdrawal method to open the accountFxProWallet.
