FAQ classification
Platform usage
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How to change the trading platform time?
To align the daily chart candle with New York closing time (afternoon Eastern Time)5Point) remains consistent,IC Markets The server time and chart for are valid at daylight saving timeGMT+2orGMT+3。 Unfortunately, the server time cannot be changed.
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My latency is high, how can I obtain a lower latency?
We suggest hosting your trading platform onVPS(virtual private server).VPSThe server is located in the financial data center, providing ultra-low latency and fast execution speed for your transactions.
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Will delay affect execution time?
Delay directly affects the time required for trading and market interaction.
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You provide VPS Is it a service?
If you qualify for monthly transactions 15 Above hand standards, we can sponsor the highest 35 Fundamentals of the US dollar VPS。
You can go to IC MarketsOfficial website Applying for sponsorship VPS Package -
I received an email stating that my account is overly active. What does this mean?
use IC MarketsWhen an account exceeds 5,000 When there are server messages, the account will be considered overly active. The following is related to MT4 The messages exchanged by the server may be the cause of excessive activity:
Open Order
Close Order
Registration
No money
Please check your account and make necessary changes to reduce server mail.
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What is an investor password? How can I get one?
The investor password is a read-only password that you can use to establish and analyze your account investment portfolio. Obtaining investor passwords is easy. Just open itMT4/MT5Platform.
Go to 'Tools',' Options', 'Server', and select 'Change'. Enter the current (primary) password, check "Change Investor" (read-only) password, and enter the required password.
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Where can I find logs or platform logs?
To find yourMetaTrader 4Log file:
start-upMetaTrader 4terminal
Go to: File->Open Data Folder->Log, you will beMT4Find the log file in the Log tab.
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Why is my trading platform running slowly while other brokerage trading platforms operate well?
Due to the platform being installed locally on your computer, we are unable to affect its running speed. There may be several reasons, such as:
1.Installing and using too many indicators on the chart;
2.Opening too many charts simultaneously;
3.Any additional software, such as EA;
4.PC Small on RAM;
5.Your platform has received a large influx of data;
We can suggest installing a separate platform without any EA Run the new platform with metrics to see if it can solve the problem. You can contact IC Markets The customer service team will help you solve the problem.
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What is the available margin?
The available margin is the amount of funds available in your trading account, which can be used to open more positions or compensate for outstanding losses. If your transaction is profitable, you will see yourFree margin Add.
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Are simulated accounts the same as real accounts?
Although our simulated accounts accurately reflect the real account situation as much as possible, due to technical limitations, we can never guarantee that they are exactly the same. A simulated account is an excellent tool for familiarizing yourself with platform features.
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Do you provide net settlement account types on your platform?
IC Markets stay MT5 and cTrader Provide a net account on the platform. If you need to apply, please go throughsupport@icmarkets.comcontact us
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I can MT4/MT5 Use my on cTrader Account login details, and vice versa?
Unfortunately, due tocTraderandMT4The accounts are connected to two different platforms and work on different servers, so it is not possible to use login information from one platform.
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What is a gap and why can we see a gap in the chart?
The 'gap' in currency trading usually occurs on weekends/When trading is reopened after the extension. The gap is usually caused by insufficient market liquidity. If these gaps occur due to incorrect uploading of the chart, the lost data can be retrieved by refreshing the chart.
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What does it mean when I receive the error message 'The market is closed' when I try to trade?
Right-click on any trading tool in the "Market Observation" section, and then left-click on the "Specifications" button to open a new window that displays the trading time of the selected trading tool.
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IC MarketsWhat is the trading time for?
Please note that different tools have different transaction times. Details can be found at IC MarketsOfficial website View specific information about trading tools