FAQ classification
FxPro
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How to display inquiry on the trading platform?
By default, the price chart uses BID Price construction, however, triggers the closure of sales orders or the opening of buying positions ASK Price (higher price).
If the current asking price has not been displayed by default, you can add the current asking price to the charts of all our platforms.
stay MT4 and MT5 Up, go to the chart > Attribute and check the 'Display selling price line' box.
stay cTrader On the chart, right-click and go to "View Options" and check the "Price Line" option.
stay FxPro App When the chart is in full screen mode, there is a B+A Button, you can click on it to choose whether to display bids and asking prices.
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What is a sliding point?
Sliding point refers to situations where the execution price is different from the price you requested. That is, the price "drops".
When your market order is triggered and traded at a price different from the price you requested, a sliding point will occur. The difference may be small or significant. In some cases, price differences and increased volatility may lead to significant sliding points.
This is a normal market practice and a common feature of the foreign exchange market in situations of insufficient liquidity and volatility caused by news announcements, economic events, and market opening. The sliding point can be positive or negative. When a larger order is placed in the 2 Level or even level 3 When the price part is executed, there may also be slippage points (please refer to the question What is VWAP)。
Although we are not required to do so, we do it every yearFxProPublish our execution statistics on the official website.
example:
At the closing price of 50.00 Before the US dollar, you held 1000 Barrel(1 Hand)WTI You have a long (buy) position in 50.50 The price of the US dollar has set a limit on earnings, which is 49.5 The price of the US dollar has set a stop loss order.
However, due to significant news coverage over the weekend, when the market opened on Monday,WTI with 51 The upward gap of the US dollar opened.
Therefore, your stop profit order will be triggered when the market reopens (as the price has already exceeded your stop profit level), with a price of 51.00 USD, and will be executed at this price or a better price.
This is why market gaps and sliding points may lead to more profits or losses than expected, and why it is never guaranteed to execute stop loss orders (such as "stop loss") at the price you request.
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What is a point difference?
The difference between the purchase price and the selling price is the "point difference", which is the return you pay to the broker in exchange for placing an order through them.
Therefore, you will notice that trading starts with a negative number, as you need to make up for the spread before starting to profit.
Let's use an example to prove this point. You have 1.0700 Buy in USD 1 hand EURUSDThe buying and selling prices are respectively 1.0698 USD and 1.0700 USD. When you make a purchase, you will receive the asking price. Price moves in a direction that benefits you 5 Point, so that the new buying and selling prices are respectively 1.0703 USD and 1.0705 USD. You have 1.0703 Selling and closing positions at a new buying price in the US dollar, earning a profit 3 Point, i.e 30 USD.
In this example, your profit decreases 20 The reason for the US dollar is that you have been charged 2 A little difference.
Let's give another example of using GOLD For example, it is priced in US dollars. When the buying price and selling price are respectively 1600.50 and 1601.00 When you decide to sell (short)100 Ounces(1 Hand). As this is a sold position, it is 1600.50 Open the position at the buying price of. Then the price moves downwards 0.50 To your advantage, the new buying and selling prices are 1600.00 and 1600.50。 You are offering a new selling price 1600.50 Buy to close position.
In this case, even if the price moves in your direction, you still need to pay the price difference, and your order is at the exact same price (1600.50) Opening and closing positions means that your profit or loss is equal to 0。
The spread is usually floating and fluctuates based on liquidity and volatility. Volatility is influenced by liquidity, and vice versa. -
What should I do if I have any questions or confusion about a particular transaction?
If you would like to view any orders, please use your registered email to send an email tosupport@fxpro.com Please attach your account and transaction order number,FxProWe will review your query and reply to you as soon as possible.
You can find the order number in your trading account tab or history tab.
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Why was my order executed or triggered a stop loss when the price did not reach the specified price/Stop profit?
Please remember that buying positions are opened at the selling price (and closed at the buying price), while selling positions are opened at the buying price (and closed at the selling price).
Therefore, stop loss, stop profit, and order placement can only be executed after the purchase or sale price displayed on the price chart is triggered.
The selling price is always higher than the buying price because it includes FxPro Point difference. Therefore, you need to consider the point difference when the order is triggered.
For example, if you use 1.15700 The price has been opened for EURUSD And set up a sales transaction 1.15750 Stop loss, which means that your stop loss will reach the selling price 1.15750 Triggered when. Therefore, if the point difference at that time is 1.5ipsYou may see that the price of your order in the chart is only 1.12735 Close when.
Price chart default display BID Price. If you are unable to see the current asking price on your platform, please refer to: How to display the asking price on the platform?
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What is liquidity?
Liquidity, in simple terms, refers to the ability to trade (buy and sell) tools. When many market participants are interested in buying and selling tools in any quantity, liquidity is considered good. The easier it is to sell or purchase tools in any given quantity, the better the liquidity.
The higher the liquidity of a tool, the smaller the price difference, as market participants compete to obtain the best price. When liquidity is low, pricing is usually more unstable, and due to the lower demand for the tool, the spread may be higher.
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What is overnight interest(rollover)?
Due to the fact that each currency transaction involves borrowing one currency to purchase another, interest rollover fees are a part of foreign exchange transactions.
Borrowed currency pays interest, while purchased currency earns interest. The overnight interest rate may be positive or negative and applies to any time you open a position for trading.
If the interest rate of the currency you purchase is higher than the currency you borrow, the net interest margin will be positive and you will earn funds as a result. On the contrary, if the interest rate difference is negative, you will be charged a fee.
Swaps are also applicable to non foreign exchange instruments, as all instruments are traded in a specific currency that generates interest rates.
On the platform, 'overnight interest' will automatically be converted into balance currency. This operation occurs at midnight server time (UK time in the evening 10 Point) will only be charged if you have any open positions at this time/reap profit.
Overnight interest is charged once from Friday to Monday. Swaps are charged at three times the weekend rate from Friday to Monday.FxPro The swap interest rate is consistent with the bank and reviewed and updated weekly by the executing department.
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How to protect my online data?
stayFxPro, Protecting customer data security is our top priority, and we strive to provide customers with the best transaction experience. For more details, please refer to our Privacy Agreement. We strongly recommend that you protect your personal data security by following these steps:
Never share your account password or account information with others.
Beware of fraudsters, they may even pretend to be a well-known company and contact you. Please do not provide any personal information when unsure if they are official personnel.
Do not click on any email links or attachments that you cannot recognize, nor reply to unfamiliar text messages. Please be sure to verify their authenticity.
Transfer should only be made in our secureFxPro DirectBack office operations, never send funds to other channels.
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What is the recommended minimum deposit amount?
FxProThe recommended minimum initial amount is1000USD. However, you can only invest each time100USD.
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Can your losses exceed those in theFxProAmount of deposit
Regardless of the customer's account typeOr regulated, FxPro Provide negative balance protection for all customers(NBP), Ensure that your losses do not exceed the total deposit.
For more details, please refer to our 'Order Execution Policy'.
FxProIt also provides a level of exposure, and when a certain margin ratio is reached, the position will be closed. The level of exposure depends on the type of account and the supervision it is subject to.
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FxProHow to ensure the financial security of customers?
FxProWe attach great importance to the financial security of our clients. For this reason, all customers' funds are completely isolated from the company's own funds and stored separately in bank accounts of major European banks. This ensures that customer funds cannot be used for any other purpose.
In addition,FxProUK Limited is a financial services compensation scheme(FSCS)Members of, andFxProFinancial Services Limited is an investor compensation fund(ICF)Members of.
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Which method can I use to deposit money into your accountFxProaccount number?
FxProAccept wire transfer, credit/Debit card,Neteller, SkrillAnd other deposit and withdrawal methods depend on your country.
Please note that the payment method must be consistent with the payment method.
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What is?FxProwallet
FxProWallet is a personal risk management tool that is a core account where you can transfer money to all your other trading accounts with just a few clicks of the mouse. Deposit into your accountFxProThe main benefit of having a wallet instead of directly depositing money into your trading account is that your deposit funds are fully protected from any open positions that may exist in your trading account.
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How to create aFxProDeposit to your accountwalletElectronic wallet?
The deposit will be automatically deposited into your accountFxProWallet. You can always check yourFxProTransfer between wallet and your trading account. Log in to yourFxPro Direct, select'deposit' or 'wallet'Select your preferred payment option.
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How to get fromFxPro WalletElectronic wallet deposit?
Log in to your FxPro DirectbackstageAnd select'Cash out or'Electronic wallet'.
Please note that you need to transfer the funds toFxPro WalletOnly electronic wallets can be used for cash withdrawal.
Please note that the payment method must be consistent with the payment method, When the principal has been fully disbursed or the refund date has expired, you can withdraw the profits by wire transfer or previous deposit.