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Customer Zone

I can transfer funds from my account to another IC Markets Account holder?
No way.IC Markets No type of third-party transactions are allowed.
Can I transfer funds between my own accounts?
Yes,Yes. Please operate in your customer zone.
What withdrawal methods can I use?
Your withdrawal of funds depends on the method used when depositing funds.
If you inject funds into your account through the following methods:
By debit card/Credit card deposit - adopt Visa/Mastercard Direct or bank wire transfer withdrawal
adopt Safecharge 3D-Secure Card deposit - adopt SafeCharge Withdrawal of deposits adopt
3D-Secure Visa / MasterCard Securecode Verified deposits- adopt Visa/Mastercard Direct Or bank wire transfer
Withdrawal adopt Fasapay/Bank transfer/Broker to Broker/Bitcoin deposits - Withdrawal through bank wire transfer（20 AUD Bank Handling Fees)
adopt Neteller deposit - adopt Neteller Withdrawal (free of charge)
adopt Skrill deposit - Withdrawal through Skrill(Free of charge)
adopt Paypal deposit - adopt Paypal Withdrawal (free of charge)
How long will it take to receive the withdrawal?
If you are in Greenwich Mean Time 01:00(Australian Eastern Standard Time 12:00）We have received your withdrawal request before and will review it on the date of receipt. If you receive your withdrawal request after this time, it will be processed on the next working day. Once processed from us, the arrival time of the funds may vary depending on the method used. Detailed information on this can be found atIC MarketsOfficial websitequery
Do you process withdrawals on weekends?
Due to the closure of banking institutions in Australia on weekendsIC MarketsUnable to process withdrawals outside of Australian business hours in a timely manner.
How can I see all my deposit and withdrawal history?
You can use IC Markets The 'Transaction History' option under the 'Finance' section of the secure customer area accesses the deposit and withdrawal transaction history.
Are there any deposit fees?
All deposits inIC MarketsIt's free here. However, you may need to contact your banking institution to confirm if there are any additional fees applicable to them when using their services.
Is there a withdrawal fee?
IC MarketsNo additional fees will be charged for withdrawals. For withdrawals through international bank wire transfers, banking institutions will charge transfer wire transfer fees. The international wire transfer fee is approximately20Australian dollars or equivalent currency, which will be deducted from your withdrawal amount. However, you should be aware that,IC MarketsWe will not bear any such banking fees.
Do I need a handling fee for transferring funds between my own accounts?
Internal transfers between your trading accounts are free of charge. However, you should pay attention to the conversion rate displayed on the screen that applies to the transfer amount.
How can I close my profile?
If you don't want to continue working withIC MarketsTransaction, you can send an email to our support teamsupport@icmarkets.com To express your willingness to close your transaction information with us. This request should come from your registered email address that we have recorded. Importantly, we do not charge any account custody or maintenance fees, so if you want to resume trading in the future, you can come back at any time without closing your personal data.
Where can I download your trading platform?
MT4、MT5 and cTrader The download link can be found at IC MarketsOfficial website Secure customer area found
MT4Download page
MT5Download page
cTraderDownload page